Head of Operations


Head of Operations


Full time

Reports to:

Main responsibilities:

  1. General:
  • Manage department based on corporate values;
  • Develop, implement and maintain the optimum organizational structure with the most suitable arrangement of managers, supervisors and team leaders.
  • Budget preparation and attainment of budgeted costs
  • Suggest solutions for process improvements
  • Supervise, coach and train departments staff
  • Comply with laws, regulations and other related requirements.
  • Systematically work on increasing department’s efficiency.
  1. Branch Network & Building infrastructure Development
  • Oversee and direct refurbishment/construction projects from conception to completion;
  • Review projects in-depth to schedule deliverables and estimate costs;
  • Coordinate and direct subcontractors;
  • Meet contractual conditions;
  • Reviews the work progress on a regular basis;
  • Prepare internal and external reports;
  • Negotiate terms of agreements, draft contracts and obtain permits and relevant licenses;
  • Ensure quality refurbishment/construction standards.
  1. Supply Chain
  • Collaborate with Sales, Operations, and Customer Service teams;
  • Strategically plan and manage logistics, warehouse, car fleet and customer services;
  • Determine key supply chain KPIs;
  • Meet cost, productivity, accuracy targets and deadlines.
  1. Facility Management:
  • Direct the day-to-day operations and longer-term projects ensuring that all building systems are functioning well and the facility is maintained in excellent condition for employees, guests & customers;
  • Hire and oversee contractors for office moves, renovation projects and supervise construction, equipment installation, and repair projects;
  • Identify necessary repairs or replacement needs, oversee scheduled and routine maintenance and document and address unsafe conditions;
  • Proactive and sometimes rapid decision-making skills to manage maintenance problems quickly and efficiently as well as weigh appropriate use/coordination of outside contractors;
  • Implement process improvements to enhance efficiency and consistency, including core work processes to improve facilities management;
  • Ensure high level of communication with all stakeholders on facility project status and potential challenges;
  • Use project management and communication tools effectively and consistently Evaluate facility needs, infrastructure operations, equipment and other requirements and making recommendations on how best to facilitate those needs;
  • Build effective and collaborative relationships with internal clients and teams, suppliers and functional groups to maintain facilities, streamline issue identification/resolution, and strengthen service delivery;
  • Manage real estate brokers and landlords across all locations;
  • Engage brokers in the search for new offices/locations as needed.
  1. Supplier/Vendor Engagement:
  • Negotiate and communicate with outside contractors or suppliers - obtaining estimates/quotes for necessary services, materials, and equipment;
  • Provide proper engagement/performance/oversight of third-party service providers as needed for delivery of office services including building Management, carpentry, electrical, painting, plumbing, heating/ cooling, ventilation, roofing and security-related etc.
  • Food & Beverage vendors for coffee, water office snacks.

Main requirements:

  • Bachelor’s degree or equivalent experience. MBA from oversea universities would be an advantage;
  • 5+ years’ experience in facilities and experience overseeing multiple locations, supply chain management and refurbishment processes;
  • +3 years’ experience in managing team (>20 person);
  • Budget management experience;
  • Proven ability working with vendors and contractors;
  • Strong communication skills including the ability to negotiate with contractors and vendors and provide or obtain clear information;
  • Fluency in Russian, English and Uzbek;
  • Advanced knowledge of MS Office (Outlook, Excel, Word, PPT).


  • Communication and leadership skills;
  • Good in managing priorities, timelines;
  • Strategical view, but able to deep dive when required;
  • Diligence;
  • Reliable, accurate, hardworking, committed, ability to work under pressure;
  • Ability to take initiative and work with limited supervision;
  • Ability to brainstorm and develop unique ideas independently as well as within group settings;
  • Team player
  • Solid foundation of interviewing, research and problem-solving skills;
  • Ability to multi-task in a fast-paced, creative environment.


  • Russian
  • English

Please, send your CV via email: job@tbcbank.uz