Back Office Specialist


Back Office Specialist


Full time

Reports to:

Main responsibilities:

  • Participate into process design and guideline development process
  • Check the existence of all valid documents after credit risk department approves loan to clients;
  • After approving the loans, make relevant transaction to transfer money on client’s account. If necessary, communication with client in order to check important details;
  • Manage installment docs at POSs, check their validity and compare with issued loans;
  • Manage incases, seizures, court disputes, notifications/requests from the Procurator’s office etc.
  • Manage over limit transaction authorizations.
  • Manage new product registrations and control existence of relevant/valid documents.
  • Manage, control and check transactions are made according to legislation etc.
  • Manage achieving processes: collect documents from branches and store them according to regulations;
  • Ensure support for all channels (branch offices, remote services, and state bodies) operated in customer service processes.
  • Manage relationships with unsatisfied clients and make relevant reporting;
  • Excellent execution of the obligatory actions in accordance to applicable rules and regulations;
  • Timely introduction of changes to staff in product standards, procedures or regulations and control of the performance;
  • Minimizing errors and operating losses in the process;
  • Systematically work on perfection and fasten existing back office processes to increase customer satisfaction by minimizing customer waiting time;
  • Other tasks related to back office work to support fully front office operations.

Main requirements:

  • Solid knowledge of MS office applications (MS Office, Excel, outlook etc.).
  • Solid Knowledge of Banking Products and processes.
  • Knowledge of standards and regulations related to banking activities;
  • Good knowledge of core banking system – IABS 24x7
  • Minimum of 3 years of relevant experience in banking sector;
  • Experience of participating in process optimization projects with demonstrated achieved results;


  • Leadership
  • Strategic vision
  • Communicability
  • Negotiation
  • Presentation skills
  • Ability to make decisions independently
  • Feeling of responsibility


  • Russian – fluent
  • English – fluent

Please, send your CV via email: