Back Office Specialist
Title:
Back Office Specialist
Сlassification:
Full time
Reports to:
Main responsibilities:
- Participate into process design and guideline development process
- Check the existence of all valid documents after credit risk department approves loan to clients;
- After approving the loans, make relevant transaction to transfer money on client’s account. If necessary, communication with client in order to check important details;
- Manage installment docs at POSs, check their validity and compare with issued loans;
- Manage incases, seizures, court disputes, notifications/requests from the Procurator’s office etc.
- Manage over limit transaction authorizations.
- Manage new product registrations and control existence of relevant/valid documents.
- Manage, control and check transactions are made according to legislation etc.
- Manage achieving processes: collect documents from branches and store them according to regulations;
- Ensure support for all channels (branch offices, remote services, and state bodies) operated in customer service processes.
- Manage relationships with unsatisfied clients and make relevant reporting;
- Excellent execution of the obligatory actions in accordance to applicable rules and regulations;
- Timely introduction of changes to staff in product standards, procedures or regulations and control of the performance;
- Minimizing errors and operating losses in the process;
- Systematically work on perfection and fasten existing back office processes to increase customer satisfaction by minimizing customer waiting time;
- Other tasks related to back office work to support fully front office operations.
Main requirements:
- Solid knowledge of MS office applications (MS Office, Excel, outlook etc.).
- Solid Knowledge of Banking Products and processes.
- Knowledge of standards and regulations related to banking activities;
- Good knowledge of core banking system – IABS 24x7
- Minimum of 3 years of relevant experience in banking sector;
- Experience of participating in process optimization projects with demonstrated achieved results;
Skills:
- Leadership
- Strategic vision
- Communicability
- Negotiation
- Presentation skills
- Ability to make decisions independently
- Feeling of responsibility
Languages:
- Russian – fluent
- English – fluent
Please, send your CV via email: